Phil Gilbert Motor Group – Incorporating Video

Client Testimonial/Case Study

Industry: Auto

Client: Phil Gilbert Motor Group

“The videos have been really well received in our business. We’ve started to use video both internally, to promote our values, and we also use video for our customers. Making sure that we’re on the mediums where people are doing their research”

Phil Gilbert Motor Group are an example of a medium size business successfully incorporating video content in a variety of ways throughout their business. PGMG has been working with quickclips for a number of years, Rebecca Browne, Marketing Manager describes the relationship as ‘a partnership where quickclips helps us to deliver the best video content possible’.

Award Winning Hyundai & Toyota Automotive Dealership Phil Gilbert Motor Group (PGMG) are recognised as leaders in their brands; They are a current member of Toyota Australia’s Top Twenty Club for volume dealers, a Toyota Five Star Guest Experience Dealership for both Sales and Service, and have been a Hyundai Platinum Dealer of the Year  for 3 years running. The business values community engagement and has strong connections within the local area.

Developing a partnership of this nature has allowed us to become very familiar with the PGMG’s needs. During this time we have provided regular video content and produced over 35+ videos showcasing their team, facilities and company culture, as well as a range of customer testimonials, maintenance tips, and videos for training, recruitment and induction purposes. PGMP distribute their videos on a number of channels; in store displays, on their website and social media and on the big screen as sponsor of WestsTigers team.  

“quickclips are effortless to work with, they’re professional, and I have to say they’ve delivered above and beyond our expectations every single time”. Rebecca Browne, Marketing Manager, Phil Gilbert Motor Group.

In the above video, Rebecca talks about the company’s experience working with quickclips as their video content provider.

Part of our process includes getting regular feedback from our clients.  PGMG rated quickclips as “Excellent” on Customer Service, Video Quality, Communication, Value For Money, and Ability To Meet Brief and Deadlines. See below for full feedback 


 

Feedback on working with quickclips

Client: Rebecca Browne, Phil Gilbert Motor Group

Name of project: Multiple (Company Profiles, Driveaway CD’s)

How would you rate the customer service that we provided? Excellent

Any comments about the customer service that we provided? Fantastic – always immediate to respond, willing to suggest feedback to assist with the project, whilst being upfront if something wasn’t achievable

How would you rate the appearance and punctuality of our staff? Excellent

Was the equipment appropriate and in good condition? Excellent

How would you rate the quality of your final video? Excellent

Any other comments about the video quality? Always went the extra mile to ensure I was satisfied with the end result

How would you rate the communication between you and the quickclips team during the process? Excellent

How would you rate the video & service in terms of value for money? Excellent

How would you rate our ability to meet your deadlines? Excellent

Any other comments about your deadlines? Never missed a deadline – absolutely on time and professional

How would you rate our ability to meet your brief? Excellent

Would you work with quickclips again? Absolutely

Would you recommend quickclips video production services to others? Absolutely

Any other comments you’d like to add about the process of working with quickclips? You guys are fantastic – really have enjoyed working with you, and hope we have some new projects in the future to work on!